Welcome to all things Frequently Asked!
What type of bottle do I need for Multipurpose and Glass cleaning tablet?
Any spray bottle up to 500ml and has a spray nozzle attachment for the cleaning products. You can also use as small as 300ml if you want a more concentrated solution.
What type of bottle do I need for Handwash tablet?
Any pump foam bottle up to 250ml and has a foam pump nozzle attachment for the personal care products. You can either reuse any foam pump bottles you have at home or check out our best selling ceramic foam pump dispenser.
Can I reuse other handwash refill solution for minq ceramic foaming handwash bottle?
Yes, you may choose to use another handwash refill solution. However, please ensure that it is a handwash foaming solution that is used, otherwise the foaming texture will not be produced to satisfaction. We also do not recommend harsh chemical handwash solution to be used to refill the dispenser, as it is not only bad for your skin, it also easily erodes the quality of this dispenser.
Do you offer subscription service?
Yes! We offer a 2,6,9 months subscription service with 10% off.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
How easily can I cancel my subscription service?
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription by emailing us at firstname.lastname@example.org
See our returns policy for more details on returns and refunds.
What are the ingredients in your products?
Our tablets are made of super concentrated formula. For the full ingredients glossary here.
Are minq cleaning products grey-water safe?
Are minq cleaning products biodegradable?
Do minq cleaning products contain phosphates?
Do minq cleaning products contain palm oil?
The production of palm oil is one of the leading causes of deforestation in the world today. Palm oil is used in a huge variety of products including food, cosmetics and cleaning products. As it is in great demand, more and more land is cleared to make way for its production. This not only leads to deforestation, but also a reduction in genetic, species and ecosystem biodiversity.
We see that refusing to use palm oil is just one example that needs to be set.
Where do you ship to?
We are currently shipping to all of Australia, but are preparing to ship to other countries as well.
Drop us an email if you are in a different country before purchasing, and we will make sure we can get product to you quickly and efficiently.
What are the shipping rates and charges?
We provide FREE No Tracking shipping option OR $8 flat rate shipping with standard tracking for all ordersAustralia Wide.
Can I wholesale your product?
At minq, we are looking to expand our operations and spread the word to reduce plastic waste!! Please contact us if you would like to speak to us about this.
Are your products suitable for sensitive skin?
Whilst our products are not specifically made for sensitive skin, they are all formulas that contain no harmful chemicals. They also come with a 30 day money back guarantee so if there are any issues, you're free to trial and return! But if your skin is prone to being sensitive, we recommend spot testing an area first. Here's a list of all our ingredients in case that's helpful!
What is return and refund policy?
If you are a consumer who has purchased quantities similar to a normal household, we will refund or credit items that are :-
Not what you hoped for.
Did not perform to your satisfaction.
Or some other reason.
We would like it if you contacted us first, so we can collect the information we need. Buyer will be responsible for the return postage cost.
Can't find the answers you're looking for?
Shoot us a message in the chatbox, email or just contact us on the link below!