Shipping policy
At Minq, we want to make sure that our customers have a seamless shopping experience. We offer a variety of shipping options to ensure that your order arrives at your doorstep as quickly and efficiently as possible.
- Processing Time: All orders are processed within 1-2 business days of receiving payment. This processing time may be extended during peak seasons or holidays.
- Australia Shipping Options and Rates are below, please note that shipping times are estimated and not guaranteed:
- FREE standard NO TRACKING shipping (available for refill tablets) which typically takes 10-20 business days to arrive, OR
- FREE standard TRACKING shipping (available for orders above $80) which typically takes 5-7 business days to arrive, OR
- Flat rate of $8 standard tracking shipping which typically takes 5-7 business days to arrive, OR
- For expedited shipping, which takes 2-3 business days to arrive, please contact us at contact@minq.co to arrange for special shipping.
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International Shipping: Please contact us at contact@minq.co to arrange for special shipping.
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Shipping Delays: We are not responsible for any delays caused by carriers, weather, or other circumstances beyond our control. However, we will do our best to communicate any delays to our customers and provide updates as necessary.
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Shipping Address: Please make sure to provide the correct shipping address at checkout. We are not responsible for orders that are delivered to the wrong address due to incorrect information provided by the customer.
- Shipping Errors: In the rare event that we make a shipping error, please contact us immediately so that we can correct the issue.
If you have any questions about our shipping policy, please don't hesitate to contact us at contact@minq.co